Shipping policy
We sell and ship to the following regions:
EU, Switzerland, USA, Australia, New Zealand, Canada, Japan, Singapore, Hong Kong, Norway, Qatar, UAE, Bahrain.
The most important information about shipping costs, options and transit times is shown during checkout. On this page you can find details about taxes and any import duties that may apply.
SHIPPING INFORMATION
For all regions:
If you are able to order an item, it is in stock and will be shipped immediately (no later than the next business day).
All shipments are sent in envelopes or very flat boxes that usually fit into the mailbox and do not require the recipient to be present.
Any import duties and taxes are borne by the customer (exception: USA).
GERMANY AND EU
It doesn’t get any easier: VAT included, no customs duties.
SWITZERLAND
For orders up to around CHF 62 no Swiss import VAT is charged, so your shipment will simply be delivered without additional taxes. For higher-value orders, Swiss Post will collect import VAT of currently 8.1 % (status: end of 2025) plus handling fees from the customer upon delivery.
AUSTRALIA
Orders with a goods value of up to AUD 1,000 are generally free of customs duties and taxes. For orders with a value above AUD 1,000, GST and possibly customs duties may be charged on delivery.
CANADA
From CAD 20 upwards, Canada Post may collect GST and/or HST from the customer on delivery. The exact rate depends on the province, and Canada Post charges a handling fee (to the best of our knowledge currently CAD 9.95). In our experience this is often waived for small amounts, but of course we cannot guarantee this.
USA
Due to recent changes in the U.S. customs system, and to avoid you being surprised by very high import charges on delivery, we now ship only “Delivered Duty Paid” (DDP) with UPS or DHL Express. This means we collect duties and fees from you in advance. Shipping is therefore very expensive, but there will be no additional duties or fees for you at any later point.
JAPAN
Shipments with a total customs value of up to JPY 10,000 are generally exempt from customs duties and import tax. Between JPY 10,000 and roughly JPY 16,000 it depends on the customs value determined by Japanese Customs (for private customers usually around 60 % of the order value). Above that, customs duties and import tax are normally charged on delivery.
SINGAPORE
For shipments with a total value of up to SGD 400, import GST is generally not charged. Above this threshold, import GST (currently 9 % in 2025) plus carrier handling fees will typically be charged on delivery.
HONG KONG
In general, no customs duties or sales taxes apply.
ISRAEL
Shipments with a goods value of up to USD 75 are exempt from taxes and duties. For higher values, import VAT of typically 18 % (status 2025) plus handling fees will usually be charged on delivery; for significantly higher values additional customs duties may apply.
QATAR
Shipments with a goods value of up to QAR 1,000 are generally exempt from customs duties. For higher values, customs duties and fees may be charged.
ALL OTHER REGIONS
If you live in a region not listed above, please check the import rules of your country yourself. In most cases import taxes and smaller handling fees will apply, which you will have to bear.
RETURNS
You can return orders within 100 days without giving any reason. We will refund the purchase price; the customer is responsible for the shipping costs of the return. For the USA we refund just the pure Item price. Not the tariff or shipping costs.
